FAQ
Common questions
Quick answers about how we connect you with home services in Singapore.
How does HomeService SG connect me to help?+
You reach us on WhatsApp with your problem and location in Singapore. We route your request to vetted handyman and home-service providers who can respond quickly.
Is WhatsApp the main way to get instant help?+
Yes. WhatsApp is the fastest channel for photos, addresses, and scheduling. Tap “Get Instant Help” and your message is pre-filled so you can send it in one tap.
Which areas in Singapore do you cover?+
We support requests across Singapore, including HDB, condo, and landed properties. Mention your town or postal code on WhatsApp for the quickest match.
Do you handle urgent or same-day jobs?+
Many categories support urgent visits depending on provider availability. State “urgent” and your preferred timing when you message us.
What if my issue is not listed on the website?+
Describe what you need anyway. Home services vary widely—we’ll help find a suitable provider or suggest the closest category.
How are providers vetted?+
We focus on experienced professionals for residential work. Providers are expected to meet clear service and communication standards before taking jobs through our network.
How does pricing work?+
Pricing depends on scope, materials, and timing. After you share details on WhatsApp, providers typically confirm a quote or site visit before work begins.
Can I book recurring services (e.g. cleaning or aircon)?+
Yes. Mention whether you need a one-time visit or an ongoing plan, and we’ll align you with a provider who supports recurring schedules.